Privacy: Clients
Robert Rowett Architectural Services - Privacy Notice (for Clients)

Note: No personal data is stored on our website. Any personal data included on our contact form is emailed to our secure email server.

Data Controller (who decides how your personal data is processed and for what purposes):

What personal data may be collected:
Note: If we complete Planning forms on your behalf please note Planning redact telephone numbers and email addresses as standard.
Where we obtain personal data:
Note: If any of your personal data becomes superseded you should communicate this to us at your earliest convenience, along with updated information (if required).

Note: You have the right to ask for a copy of the personal data we hold on you.

How your personal data may be used:
Note: We may use photos, drawing extracts and a write up about projects on our website and social media pages. No personal data will be shared, unless agreed with you beforehand. We may share non-personal company data, if applicable.

The lawful bases we operate under:

Examples of how we may process personal data on the basis of legitimate interests:

Who we share your data with:
We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

How our data processes effect you:
We only collect personal data if it is required, or likely to be required, to fulfil our contractual obligations to you. If you do not provide the relevant information we may not be able to provide you with our services.

Our data retention period:
Projects, including all relevant personal data, are archived within three months of completion and retained for fifteen years thereafter. A copy may be retained on back-up systems for a period of time following this. Data may be retained for longer to meet legal obligations, if required. We may also retain information if requested by you, or if we provide further services to you on a related project.

Note that drawings and documents in relation to your project may be retained on our systems, therefore some personal data may be kept. This is likely to be names and the site address. Personal data (excepting the site address) can be redacted from these drawings and documents upon request, following completion of your project.

For potential clients: Potential jobs are kept for three years, after which all data will be securely deleted. A copy may be retained on back-up systems for a period of time following this. We may also retain information if requested by you, or if we provide further services to you on a related project.



Transfer of data abroad:
We may use Dropbox or OneDrive to send files to our clients and relevant third parties (i.e. structural engineers) where these files are too large to email, or to share non-personal data. We also use Evernote as an internal work chat and to take notes, which may include some personal data. Otherwise, we do not generally transfer personal data outside the European Economic Area (EEA), except where a client is based outside the EEA.

Changes to our privacy notice:
Any changes we make to our privacy notice, including if we wish to use your personal data for a new purpose not covered here, will be notified to you by email. We also suggest checking this page regularly for updates.

How to make a complaint:
If you are not satisfied with the way we have handled your personal data, please contact Robert Rowett on 01208 873323 or via our contact form here. If we cannot resolve your complaint to your satisfaction you have a right to lodge a complaint with the Information Commissioner’s Office (ICO) on 03031 231113 or via email. For further information on the General Data Protection Regulations (GDPR) and your rights please check the ICO website: ico.org.uk